Pender Medical Clinics today announced it has been named a 2021 Guardian of Excellence Award® winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes Pender Medical Clinics as a top-performing healthcare organization achieving the 95th percentile or above for performance in patient experience.

The Press Ganey Guardian of Excellence Award® is a preeminent, competitive achievement for leading healthcare organizations. Presented annually, the award applauds hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.

“Press Ganey is honored to recognize Pender Medical Clinics as one of the nation’s leaders in patient experience,” said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. “This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Pender Medical Clinics’ incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare.”

“We are so pleased to receive this prestigious award that recognizes the steadfast commitment our providers, nurses and staff have to our patients and our community,” said Shane Shuster, Pender Community Hospital interim CEO. “It’s a true honor to be chosen and we are grateful to receive this award recognizing our efforts.”

Director of Rural Health Clinics Lori Minert added: “Our team cares deeply about every patient, so it’s wonderful that their hard work and talent has been recognized with this patient experience award. We are fortunate to have such excellent staff and providers at Pender Medical Clinic and its satellites.”

To learn more about Pender Medical Clinics, including locations in Bancroft, Beemer and Emerson, visit www.pchne.org/facilities/medical-clinics/

About Press Ganey Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The
company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

About Pender Community Hospital District Pender’s hospital dates back to 1913. Over the years, the Pender Community Medical System has become a model of an effective Rural Health System. Through the loyalty and generous support of everyone making up the hospital district, plus the dedication of the medical staff, board of directors, and hospital staff, we continue to deliver top quality health care. Visit pchne.org to learn more.