Pender Medical Clinics to Launch Appointment Communications via Texting Service

Patients at Pender Medical Clinics will conveniently receive appointment confirmation
and reminders via text message service for streamlined communication.

Pender, NE (August 31, 2023) – On September 11, Pender Medical Clinic and its satellite clinics will launch a new appointment reminder texting service. First, this will be rolled out for patients of the medical clinics. Soon after, the service will expand to other departments.

“With the launch of this new tool, we hope to improve our patient experience by making sure all patients of Pender Community Hospital and Medical Clinics have the most up-to-date information about their care.” – Laura Gamble, CEO of Pender Community Hospital District. 

All patients of the hospital and medical clinic will be enrolled when the service rolls out, so there is no need to pre-register. For those without texting, phone calls will be made to landlines with the same messages. Messages will be sent in Spanish, for patients who have Spanish set as their preferred language.

When launched for medical clinic patients on September 11, text message notifications will be sent out 15 minutes after a patient schedules an appointment over the phone. This text message will include details about the appointment, such as the provider, date, time, and location. Closer to the appointment time, the patient will receive a text message that asks for confirmation of the appointment. Then, 24 hours before the appointment, the patient will receive an appointment reminder.

About Pender Community Hospital District

Pender Community Hospital (PCH) has been providing quality healthcare in northeast Nebraska since 1913. The 21-bed critical access hospital (CAH) was recognized by the Chartis Center for Rural Health as a Top-100 CAH for three consecutive years, from 2019-2021. PCH comprises not only the hospital but also several clinics and apothecaries, as well as Prairie Breeze Assisted Living and Little Sprouts Child Development Center. For more information, visit pchne.org.